Log Hero’s
Terms & Conditions

The “Terms and Conditions”

These Terms and Conditions govern the “Customer”s use of the Log Hero Service operated by cross platform solutions GmbH (“Log Hero”).

1 The Log Hero Service

1.1 The “Log Hero Service” captures log data from Customer through Log Hero’s integrations “Data Sources”, and uploads the log data to Google Analytics through the Google Measurement Protocol, so that Customer can not only see sessions from people that were captured by GA’s integration but all bots and spiders and all sessions that occur on Customer’s site.

1.2 Log Hero most probably will never be able to provide all information on all sessions, and the success rate may differ. Therefore, the Log Hero only promises to use his best efforts to capture all sessions but Log Hero does not guarantee success.

1.3 The matched data “Results” are pushed into a new Google Analytics account (the “Data Target”) that will be opened for Customer.

1.4 Log Hero strives to provide updated Results in real-time. If Log Hero does not provide any updated Results during a 24 hour period, the Customer may, as exclusive remedy, demand a refund of a 1/720^th of the monthly fee paid by Customer per hour of non-provision of updated Results exceeding 48 hours from the preceding update, provided that there were new data in the Data Sources and processing of said new data would have generated updated Results other than just data Log Hero couldn’t capture. Data Sources and Data Target are deemed available when (1) properly accessible and working (including, but not limited to, providing correct data at usual data rates) when contacted from a suitable access point (2) Customer has granted Log Hero all necessary access rights.

1.5 Customer permits Log Hero to access, copy, retain, and use for analyses of any kind, and pass on or license to any third party for purposes independent of Customer’s relationship with Log Hero, all and any data contained in the Data Sources and to store all and any Results in the Data Target. Furthermore, if Personal Data is contained in the Data Sources, Customer permits Log Hero to anonymize or pseudonymize such Personal Data; this permission does not affect Customer’s obligation to ensure that the Data Sources do not contain Personal Data, as set forth in Section 3.1, and/or Customer’s liability for breaches of said obligation, as set forth in Section 3.2, and Log Hero shall not be obliged to anonymize or pseudonymize such Personal Data.

1.6 Log Hero does not provide any consulting, support, training or the like for the Log Hero Services. It is exclusively Customer’s responsibility to assess whether the Log Hero Services meet Customer’s needs.

1.7 Log Hero may subcontract all or some of its obligations under the contract to any third party.

2 Fees and Payment

2.1 Fees depend on the subscription type (plan) Customer has chosen.

2.2 Fees shall be billed per month and are due in advance. The “Invoice Month” starts on the day (GMT/UCT) that Customer’s subscription order is accepted by Log Hero and ends on the day (GMT/UTC) before the day with the same number (day of month) in the next month or, if the day with the same number does not exist in the next month, the last day of the next month.

2.3 Log Hero shall be exempted from performing the Log Hero Services as long as Customer has not paid all due fees.

2.4 Customer shall effect all payments via the payment methods offered on Log Hero’s website. Log Hero may restrict payment methods to payments via a payment provider.

3 Customer’s Obligations, Indemnification

3.1 Customer shall not make available any Personal Data to Log Hero, which means that Data Sources must not contain any Personal Data (such as IP addresses, so that Customer needs to use the Google Analytics AnonymizeIP function). “Personal Data” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

3.2 Customer shall be liable to Log Hero for all damages and expenses that arise out of any violation of Customer’s obligations governed under Section 3.1 and that Log Hero may consider necessary under the circumstances, and shall indemnify Log Hero against all claims of any third party that such third party may raise based on a violation of Customer’s aforesaid obligations. This shall not apply if Customer proves that he is not responsible for the violation.

3.3 Customer shall be liable to Log Hero for third parties who, with or without authorization, use or have used Log Hero Services, including ordered subscriptions, through his Log Hero account, including the fees that accrue for this. This shall not apply if Customer proves that he is not responsible for the unauthorized use.

3.4 Customer shall, under his account, exclusively use Log Hero Services for his own websites.

3.5 Log Hero may, but shall not be obliged to, store data retrieved from Data Sources. Therefore, in order to rule out the loss of data and secure that retrospective analyses are possible, Customer is responsible for ensuring that the Data Sources and Data Target and all data stored therein remain available.

3.6 If Customer severely violates his obligations arising from Sections 3.1,  3.4 and 3.5, or if facts justify a substantial suspicion that this has happened, Log Hero shall be entitled to block access to the Log Hero account and/or suspend provision of Log Hero Services, in whole or in part, with or without prior notice; in such event, Customer shall remain obligated to pay the monthly fees, unless the suspicion proves to be unfounded. The right to termination for good cause shall remain unaffected. If a block is justified solely by a violation or a suspicion of a violation of Section 3.1, the provision of Results shall not be blocked.

3.7 In the event that the access is blocked, Log Hero shall inform Customer about the block via email to the email address of in the customer’s Log Hero’s account.

4 Liability

4.1 Log Hero shall be liable according to the statutory provisions, without any limitation, in cases of intentional acts or gross negligence imputable to Log Hero or upon the absence of a guaranteed characteristic, as well as in cases of an injury to life, body or health through slight negligence imputable to Log Hero.

4.2 In addition, Log Hero shall be liable in accordance with the statutory provisions for the violation of any obligation, the fulfillment of which is an absolute condition for the proper execution of the contract and the adherence to which Customer may regularly rely on, for any impossibility of the service incumbent on Log Hero and if Log Hero is in delay with its service through slight negligence; however, in such cases, total liability shall be limited to the financial losses that Log Hero, when concluding the contract, ought to have foreseen as a possible consequence of the violation of the contract.

4.3 Customer explicitly confirms that financial losses arising out of the contract under no circumstance can be foreseen to exceed 1.000 Euros, so that Log Hero’s aggregate liability in cases of Section Section 4.2 is restricted to 1.000 Euros.

4.4 Except for liability under Section 4.1, Log Hero shall not in any event be liable (or in any way legally responsible) for third party claims, lost profits, loss of business, loss of reputation or good will, and/or any other indirect or consequential damages.

4.5 For the loss or corruption of data, Log Hero’s liability shall be restricted to such damages that would have arisen if Customer had backed up his data in a suitable format and intervals adequate for the application so that such data can be recovered with reasonable effort. Customer is referred to the fact that failure of Customer to perform his own data backups may lead to claims for damages against Log Hero based on data losses being excluded, in whole or in part (Section 254 of the German Civil Code BGB).

4.6 Liability for any other damages shall be excluded; whereas liability under the German Product Liability Act (Produkthaftungsgesetz) shall remain unaffected.

4.7 Log Hero’s liability limitations shall also apply to any personal liability of Log Hero’s officers, agents, employees, and assistants.

4.8 Log Hero’s liability in damages in connection with the contract, except for liability under Section

5 Term and Termination

5.1 The contract is made for an undefined period of time.

5.2 A termination on the part of either party is possible at any time with effect to the end of the current Invoice month.

5.3 Customer may only terminate the contract through the customer menu on Log Hero’s website.

5.4 Log Hero may terminate the contract by sending an email to the email address of Customer’s Log Hero account.

5.5 The right of either party to terminate the contract for good cause remains unaffected. For Log Hero, good cause shall be particularly present if Customer violates his obligations under Sections 3.1, 3.4, 3.5 or if any provider of Data Sources or Data Target modifies the data provided or accepted (e.g. structure, data fields) or limits Log Hero’s access to Data Sources or Data Target in a manner that impedes or substantially obstructs provision of the Log Hero Services or any other change outside Log Hero’s sphere of influence that impedes or substantially obstructs provision of the Log Hero Services.

6 Amendments to the Terms and Conditions and Fees

6.1 Amendments to these Terms and Conditions shall be offered to Customer no later than two months prior to the proposed date of their effectiveness, by means of an email to the email address entered as contact in the customer menu on Log Hero’s website.

6.2 Log Hero may change the Log Hero Services if such changes are necessary to take into account amended or new technical standards or changes in the data provided or accepted by Data Sources and Data Target that are relevant to the respective service, and if the amendments are not unreasonable for Customer under consideration of the interests of both parties. Such amendments shall be offered to Customer no later than two months prior to the proposed date of their effectiveness, by means of an email to the email address entered as contact in the customer menu on Log Hero’s website. If the necessity of amendments is outside the sphere of influence of Log Hero, no announcement period has to be observed but Log Hero shall announce the necessary changes as soon as reasonably possible.

6.3 Log Hero may change fees for paid Log Hero Services at its reasonable discretion (Section 315 of the German Civil Code BGB). Such amendments shall be offered to Customer no later than two months prior to the proposed date of their effectiveness, by means of an email to the email address entered as contact in the customer menu on Log Hero’s website.

6.4 Customer’s consent to the amendments communicated under Sections 6.1, 6.2 or 6.3 shall be deemed to have been issued if (1) Log Hero would be entitled to terminate the contract (ordinary termination) at or before the proposed date of the effectiveness of the amendments and (2) Customer has not objected to the amendments in writing or via e-mail prior to the proposed date of their effectiveness. In its offer, Log Hero shall make particular reference to the effect of not reporting objections to amendments. If amendments are offered to Customer, he may terminate the contract affected by the amendment with immediate effect and at no cost at any time prior to the proposed date of the effectiveness of the amendments; in such case, paid fees shall be reimbursed on a pro rata basis. In his offer, Log Hero shall also make particular reference to Customer’s right to terminate the contract. If Customer terminates the contract or objects to an amendment prior to the proposed date of their effectiveness, the amended Terms and Conditions and fees shall not be applied to the contract.

7 Final Provisions

7.1 The contract shall be governed by and construed in accordance with the laws of the Federal Republic of Germany without giving effect to conflict of laws provisions. The United Nations Convention on Contracts for the International Sale of Goods (CISG) shall not apply. If Customer is a consumer, this choice of law shall be without prejudice to the application of rules of the law of the country where Customer has his habitual residence, which cannot be derogated from by contract.

7.2 All disputes arising under or in connection with the contract shall be submitted exclusively to the district court of Berlin, Germany (Landgericht Berlin) if Customer is a merchant, legal entity of public law or of special fund under public law or does not have a place of general jurisdiction in Germany or for the event that, following the conclusion of the contract, the party to whom claim is to be laid relocated his place of residence or habitual place of abode to a location outside Germany, or for the event that the party’s place of residence or habitual place of abode is not known at the time the proceedings are brought in the courts. The right of either party to claim injunctive relief before any competent court remains unaffected.

7.3 Except for payment claims, Customer may not assign any rights and obligations arising from this contract or the contract as a whole to any third party, without the prior written consent of Log Hero.

7.4 Log Hero may assign any rights arising from this contract or the contract as a whole to any third party without Customer’s consent. If Log Hero announces an assignment of the contract as a whole – namely not in cases of assignment of payment claims –, Customer may terminate the contract affected by the assignment, without any notice period or cost, prior to the point in time of the effectiveness of the assignment or, if communicated after the effectiveness of the assignment, within two weeks.

7.5 Other terms and conditions of either party shall not apply. The contract including these Terms and Conditions constitutes the entire agreement between the parties with regard to the subject matter hereof. There are no side agreements.

7.6 Should one or more of the provisions of these Terms and Conditions be or become invalid or unenforceable, the validity and enforceability of the other provisions thereof shall not be affected.